Accessibility statement
This accessibility statement applies to the Citizens Advice Central Dorset website.
Citizens Advice Central Dorset is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
We want as many people as possible to be able to use this website. You should be able to:
- easily understand our content
- view images and multimedia – including videos, animations and audio
- read text with good colour contrast
- skip to main content using a keyboard
You can find advice on making your device easier to use on the AbilityNet website.
The website provides a set of tools to help with accessibility under the ‘Accessibility Toolset’ accessed using the 
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/or the exemptions listed below.
How accessible this website is
We know parts of this website aren’t fully accessible, for example:
- Videos have no video transcript
- Some buttons have text which cannot be resized
- Some fields in Contact Forms do not have format checking to provide a useful error message
- Website banner text is small and cannot be easily resized
- The cursor position when tabbing through a website page is not always very clear
- Breadcrumb navigation is not available
Non-accessible content
The content listed below is non-accessible for the following reason(s):
(a) non-compliance with the accessibility regulations
- The video about our service has captions but there is no transcript for it.
- The office contact forms have a ‘send message’ button that has small text
- The office contact forms have some entry fields that do not have formatting checks that could provide useful error messages to the user e.g. postcode format check
- The website banner text is small and cannot be easily resized
- Not all PDF file have meaningful titles
- When tabbing through the main navigation points on a website page it is not always very clear where the cursor is e.g. tabbing through accordion elements
- Breadcrumb navigation is not available on the website
(b) disproportionate burden
Disproportionate burden’ means content that would take a lot of time or money to fix, but wouldn’t make it much easier to use.
We’re planning to review all of the problems we’ve found to assess if disproportionate burden applies to any of them.
(c) the content is not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
For any new PDFs or Word documents we publish we aim to meet accessibility standards.
What we’re doing to improve accessibility
Our website is updated regularly and during each update the non-compliances will be checked to see if they can be improved upon as new releases of software components become available.
Preparation of this accessibility statement
This statement was prepared on the 23rd January 2025.
A basic accessibility check was completed for this website from August 2024 to January 2025. We carried out the check internally.
The statement was last reviewed on the 23rd January 2025.
Feedback and contact information
If you need information on this website in a different format like large print, easy read, audio recording or braille, you can get in touch by using the Contact Us link found at the bottom of each web page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)