Volunteer with us

Citizens Advice depends on volunteers to deliver our service and without their commitment and enthusiasm we would not be here.

Why volunteer?

  • Work as part of a friendly and supportive team
  • Make a real difference to those in our local community who seek some help
  • Learn new skills and refresh others as part of our supportive and ongoing training

We value volunteers from a wide range of backgrounds and experience.

Volunteer Advisers

Volunteer advisers undergo a training programme which takes the form of tutorials and sitting in with trained advisers.

Our volunteers and staff are a committed, supportive and friendly team.

As a trainee you are never without support and guidance.

Our latest video gives an insight into the experience of our volunteers and how important their support is for our Clients.

If you would like to explore our volunteering options, please contact your local office using the links at the bottom of the page.

Gillingham (North Dorset) Volunteer Receptionist

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • help with the day to day running of the Citizens Advice service
  • help with post
  • update spreadsheets and databases
  • print and scan documents using a printer

What’s in it for you?

  • gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the advice service which makes a real difference to people’s’ lives
  • work with a range of different people, independently and in a team.

And we’ll reimburse travel expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • respect views, values and cultures that are different to your own
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer, so come and talk to us!

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

For an informal chat about this opportunity please contact Elaine Morley, ASM for North Dorset

by phone – 01747 835016 or

by email using the North Dorset Contact Form

If you would like to have an informal chat about our volunteering options, please contact us to arrange a visit to your nearest office using the links below.