Research and Campaigns Reports


Citizens Advice Dorset is concerned that local communities will suffer as a result of the recent bank closures, which has left people in rural Dorset with limited access to banking services.

A survey by Citizens Advice Dorset Research & Campaigns Group found that over a third (37%) of people said their ability to manage their finances have been impacted by bank closures, resulting in limited access and longer travel times for many. It also highlighted that over half of the people questioned didn’t use Post Office banking services.

As a result of the survey, Citizens Advice Dorset is calling for Post Offices to increase their range of available banking services at local Post Offices and for greater awareness of the range of services available.


Citizens Advice is a supporter of digital services and committed to ensuring that they can be fully exploited by the majority of the population. However, we are concerned that there will be a minority who, through no fault of their own are never able to, do not want to or need support to use online services. We are therefore committed to ensuring that those in greatest need can receive the most appropriate service quickly, efficiently and in the way that best meets their needs.


The Way we work – how low pay and irregular hours affects people’s lives.

Not a Good Time to be Disabled. An investigation into the experiences of disabled people who need to claim benefits.


A Place to Call Home? An investigation into the availability and
cost of rented accommodation in Dorset.