Each year we reflect on how we have done and publish an Annual Report and Financial Summary available for all to read.

We continue to change people’s lives for the better by the dedicated work of our staff and volunteers who help clients move on in their lives. This happens through the giving of reliable and timely advice and support which is needed now more than ever before.

This is the first full year when we have been known as Citizens Advice Central Dorset. The work we carry out needs a strong foundation and the merger, which formally took place in April 2019, provides just such a base. We brought together the successful Weymouth and Portland team with our well-established Dorchester, Sherborne and North Dorset organisation.

Our work to support Dorset residents faced with the COVID-19 crisis began in March 2020. We quickly adapted our delivery model by moving across to remote working and our volunteers and staff typically rolled up their sleeves and delivered. From June this year we re-opened our offices for a limited face to face service, which is vital for those clients who are particularly vulnerable and need support with their basic needs such as food and shelter.

For more information on our performance in the last year please see our

And for our financial summary please see our