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Thank you for your interest in working with us.

We currently have vacancies for Debt Case Workers and Advice Session Supervisors.

Please note that the Advice Session Supervisor vacancies are open to Citizens Advice Staff and Volunteers only.

Advice Session Supervisor – Dorchester and Weymouth

Please note that this vacancy is open to Citizens Advice Staff and Volunteers only.

Two separate roles (15 hours per week) or could be combined into one role (30 hours per week).

Advice Session Supervisor – Dorchester
Advice Session Supervisor – Weymouth

Hours: 15 Hours per week (per office)
Salary: £10,374 (per annum) per role
Location: Dorchester (Tuesday and Wednesday) or / and Weymouth (Thursday and Friday)
Term: Permanent
Start Date: Immediate Start

Citizens Advice Central Dorset cover the Dorchester, Weymouth, Gillingham and Sherborne areas and we require an Advice Session Supervisor for our Dorchester office and also for our Weymouth office. This could be separate positions for each office or a combined role for both. The successful candidate will demonstrate a willingness to fit in with existing teams and be flexible in their approach.

We are looking for a highly motivated individual and the supervisor role will require you to run the daily multi-channel advice session (telephone, email, webchat, virtual and/or physical face to face) and at times to supervise a team of remote working volunteer advisers and ensure service delivery and quality standards are maintained.

The successful candidate will have generalist advice experience in a Citizens Advice setting and be able to demonstrate good experience of advice delivery and a record of supervising busy advice sessions in a supportive manner whilst maintaining high standards.

For an informal chat regarding this position please speak to Diana Hensher (Advice
Services Manager) – diana.hensher@centralca.org.uk or phone 01305 257124.

More details on this role and responsibilities can be found in the job description file below

For an application pack please email hr@centralca.org.uk .

Closing Date: 12pm Thursday 4th March 2021
Interview Date: W/C Monday 8th March 2021 by ZOOM

Debt Caseworker (MaPS project)

Citizens Advice Central Dorset requires a Debt Caseworker to work under the MaPS project and join our team of experienced advisors.

This role is currently based remotely or in our Weymouth Office.

Hours: 30 Hours per week
Salary: £20,748 (per annum/actual)
Location: Weymouth
Term: Permanent
Start Date: 1st April 2021

As a debt caseworker, you should be able to work with clients providing a full and comprehensive range of debt advice. You will be able to demonstrate experience of giving money advice at casework level within a quality based advice framework and deal with a full range of complex debt cases.

Whilst mostly currently working from home, you should be comfortable delivering high quality advice using telephone, email and video conferencing as communication channels.

For an informal chat regarding the position please speak to Diana Hensher01305 257124diana.hensher@centralca.org.uk

More details on this role and responsibilities can be found in the job description file below

For an application pack please email hr@centralca.org.uk

Closing Date: 12pm Thursday 18th March 2021
Interview Date: W/C 22nd March 2021 – By Zoom

Debt Caseworker

Citizens Advice Central Dorset requires a Debt Caseworker to join our team.

This role is currently based remotely and covers Sherborne and North Dorset areas.

Hours: 30 Hours per week
Salary: £20,748 (per annum/actual)
Location: Sherborne and North Dorset
Term: 1 Year Contract
Start Date: 1st April 2021

As a debt caseworker, you should be able to work with clients providing a full and comprehensive range of debt advice. You will be able to demonstrate experience of giving money advice at casework level within a quality based advice framework .

You should have a comprehensive knowledge of debt management options.

As well as having your own caseload, you will also be required to support and supervise volunteer advisers to carry out debt casework.

For an informal chat regarding the position please speak to Diana Hensher01305 257124diana.hensher@centralca.org.uk

More details on this role and responsibilities can be found in the job description file below

For an application pack please email hr@centralca.org.uk

Closing Date: 12pm Thursday 18th March 2021
Interview Date: W/C 22nd March 2021 – By Zoom