Citizens Advice Central Dorset is seeking a Welfare Benefits Support Worker to join our Dorset GRT Advocacy Project — a partnership between Citizens Advice Central Dorset, Kushti Bok and Citizens Advice Bournemouth, Christchurch and Poole.

The project provides information, advice and support to Gypsy, Roma and Traveller (GRT) communities across Dorset and BCP, and raises awareness of the issues faced by these communities locally and nationally.

In this role, you will provide high-quality welfare benefits knowledge and casework support to our advocacy workers, who work directly with clients out in the community. You will bring specialist benefits expertise to the team, with some direct client contact as required.

The post holder will be based at our Dorchester office and will be responsible to the GRT Project Manager.

What we’re looking for

The successful candidate will have:

Essential requirement: Candidates must hold a recognised advice work qualification (such as the Citizens Advice Adviser Certificate or equivalent) and have substantial recent experience of delivering advice. Applications without this will not be considered.

• Substantial recent advice work experience across a range of subject areas
• Demonstrable knowledge of welfare benefits, including disability and sickness benefits and tribunal preparation
• An understanding of the issues facing people from marginalised communities
• Strong communication skills — written and verbal — with experience of negotiation and representation
• An ordered approach to casework and willingness to follow agreed procedures
• The ability to work independently, prioritise workload and meet deadlines
• A flexible, team-focused approach and willingness to undertake ongoing training
• A commitment to the aims and principles of the Citizens Advice service and its Equal Opportunities policies

Hours:         5.5 Hours per week 

Salary:        £16.03 per hour 

Closing date: 30 April 2026